Privacy Policy

When you contact us, enquire about a painting, or discuss a commission, we may collect:

• Contact information (name, email address, phone number)
• The details of your enquiry or commission (for example the artwork you're interested in, size, budget, or timescale)
• Any information you choose to include in messages to us
• Website usage data through cookies and analytics

We do not collect payment card details through this website. Any payments for prints or commissions are arranged separately (for example by invoice or bank transfer, or through a secure third-party payment provider), and we do not store your card information.

We use your information to:

• Respond to enquiries and discuss commissions or the purchase of artwork
• Arrange and fulfil orders for prints and commissioned pieces
• Improve our website and understand how visitors use it
• Comply with our legal and accounting obligations

We rely on your consent (for marketing), the performance of a contract (to fulfil a commission or order), and our legitimate interests (to respond to enquiries and run the business) as our lawful bases for using your information.

We share your information only with:

• Trusted service providers who help us operate — for example our website host, email platform, and any payment provider used for a purchase
• Print or framing partners where necessary to fulfil an order you've placed
• Professional advisers (such as an accountant) where required

We do not sell your personal information. We do not rent your personal information.

Under UK data protection law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information
• Object to, or request that we restrict, certain uses of your information
• Request a copy of the information you've provided in a portable format
• Withdraw your consent at any time (where we rely on consent)
• Manage cookie preferences through your browser

To exercise any of these rights, contact us at [hello@carolannefineart.co.uk]. We'll respond within one month.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk — though we'd appreciate the chance to help before you do.

For any privacy-related questions or to exercise your rights:

Email: [hello@carolannefineart.co.uk

Last updated: 6th July 2026